All Birdie employees work hard to provide the best experience for our visitors. Please communicate with our team respectfully and courteously. We do not permit personal insults, humiliation, harassment, or intimidation.

Occasionally unexpected issues may arise, or we may experience a high demand for services. Kindly allow our team the time and space necessary to assist each visitor safely and accurately.

Offensive, abusive, threatening, discriminatory, or aggressive language directed toward our team or other visitors is not permitted. All forms of communication must remain respectful.

Guests must respect the personal space and physical boundaries of our team and other visitors. Guests may not seek personal or private information from our team. Guests must refrain from physically touching employees.

Photography and recording must not interfere with business operations, events, employee responsibilities, or the privacy and comfort of others.
Recording may not be used to intimidate, harass, provoke, or closely target an employee or guest. Guests must follow any posted or communicated photography and recording restrictions.

Employees responsible for alcohol service may refuse or discontinue service when required by law, policy, or safety considerations. Alcohol-service decisions are final.

We welcome feedback and the opportunity to address legitimate concerns. Feedback must be communicated without threats, harassment, abusive language, or targeting individual employees.

Aggressive, abusive, intimidating, or violent conduct is not permitted. Serious behavior shall result in immediate removal without a prior warning.
Birdie Books reserves the right to refuse service temporarily or permanently when conduct threatens the safety, dignity, comfort, or ability of others to work or enjoy the space.